Privacy policy
PRIVACY POLICY
Last update: 14.08.2026. year
The commercial company SOLVIT DOO BAR (hereinafter: “SOLVIT”, “we” or the “Controller”) pays particular attention to the protection of the privacy and personal data of its customers, users of the online store and other persons who communicate with us.
This Privacy Policy explains which personal data we collect, for which purposes we process them, on which legal grounds, to whom we may make them available, how long we keep them, as well as what rights you have regarding your personal data.
The processing of personal data is carried out in accordance with the Law on Personal Data Protection of Montenegro, as well as, where applicable, with Regulation (EU) 2016/679 (GDPR) and other applicable regulations.
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1. DATA ON THE CONTROLLER
The Controller of the processing of your personal data is:
Name: SOLVIT DOO BAR
Registered office: Šušanj bb, 85000 Bar, Montenegro
Tax ID: 03483452
VAT number: 80/31-05465-7 (ME03483452)
E-mail for questions regarding the protection of personal data: citrusa.itshop@gmail.com
For all questions, requests and exercising rights regarding the processing of your personal data you may contact SOLVIT via the above-mentioned e-mail.
2. WHICH PERSONAL DATA WE COLLECT
We collect and process only those personal data that are needed for specific, clearly defined purposes of processing.
2.1. Data that you provide to us when purchasing or using our services
Depending on the type of service or relationship with SOLVIT, we may process:
name and surname;
delivery address, including street, house number, city and postal code;
e-mail address;
telephone number;
data required for issuing invoices and fulfilling tax and other legal obligations;
data on a legal entity or entrepreneur, including name and Tax ID, when the buyer acts as a business entity;
data on the order, purchased products, price, payment method and delivery status;
data on the product, including serial number, when required for warranty, service or complaint;
data required for activation or registration of software and technical licences;
data contained in service requests, complaints, objections and other communication with SOLVIT.
2.2. Data that we collect automatically when using the online store
When visiting the online store, certain technical data may be collected automatically, depending on the site settings and your consent, when consent is required.
Such data may include:
IP address;
type and version of internet browser;
operating system and type of device;
date and time of access;
data on the pages and content that you visit;
technical data required for the security and proper functioning of the online store;
data collected through cookies and similar technologies.
2.3. Data from communication
When you contact us by e-mail, telephone, contact form, chat service or another communication channel, we may process the data that you provide to us on that occasion, including the content of the communication.
These data may be processed for the purpose of responding to your inquiry, providing customer support, processing an order, resolving a complaint or another request, as well as protecting the rights and legitimate interests of SOLVIT.
SOLVIT does not record telephone conversations, except if the user has been informed about such recording in advance and if there is an appropriate legal basis for such processing.
3. PURPOSES AND LEGAL BASES FOR PROCESSING
We process your personal data only when there is an appropriate legal basis for this.
3.1. Performance of a contract and taking steps at the request of the user
We process personal data when this is necessary for:
receipt and processing of an order;
confirmation and communication regarding the order;
preparation and delivery of products;
issuing invoices and other accompanying documents;
processing payments;
exercising warranty rights;
processing complaints, objections and service requests;
activation and registration of software or technical licences;
providing customer support;
other actions necessary for the performance of a contract or taking action at the request of the user before entering into a contract.
3.2. Compliance with legal obligations
We process certain data when processing is necessary for fulfilling SOLVIT’s legal obligations, including obligations in the areas of:
tax and accounting operations;
fiscalization;
issuing and retaining accounting and other business documents;
consumer protection;
handling complaints and other legal requirements;
cooperation with competent state authorities when there is a legal basis for this.
3.3. Legitimate interest
We may process personal data when this is necessary for pursuing the legitimate interests of SOLVIT or a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the person to whom the data relate.
Legitimate interest may include in particular:
protection of the online store and information systems;
prevention of misuse, fraud and unauthorized transactions;
protection of SOLVIT’s property and business operations;
resolution and documentation of disputes and claims;
improvement of the quality and security of our services;
exercise and protection of legal claims.
3.4. Consent
When consent is required as a legal basis, processing is carried out only on the basis of your voluntary, specific and informed consent.
This particularly applies to:
sending promotional and marketing communications, when consent is required for their processing;
use of non-essential cookies and similar technologies, when consent is required for them;
other cases in which consent is prescribed as an appropriate legal basis.
You may withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before its withdrawal.
Transactional messages that are necessary for the execution of an order, delivery, complaint, service or other contracted services are not considered promotional newsletters.
4. TO WHOM WE MAY MAKE PERSONAL DATA AVAILABLE
SOLVIT does not sell or rent the personal data of its customers and users.
We may make personal data available only when this is necessary to achieve a specific purpose of processing, for the performance of a contract, fulfilment of a legal obligation or on another appropriate legal basis.
Recipients of data may include:
courier and delivery services – for delivery of ordered products;
banks, payment institutions and payment service providers – for processing and execution of payments;
IT service, hosting, maintenance and software solution providers – for the functioning and maintenance of the online store, information systems and other technical solutions;
fiscalization service providers – for fulfilling legal obligations related to fiscalization;
accounting and other professional advisers, when necessary for the performance of their professional tasks;
manufacturers and distributors of software or technical equipment – when necessary for activation, registration, warranty, service or technical support for the product;
authorized service centers – for diagnostics, repair, replacement or other action related to the product;
competent state and other public authorities – when there is a legal obligation or another basis provided by law.
When SOLVIT entrusts the processing of personal data to another person who acts on behalf and for the account of SOLVIT, appropriate contracts or other legally binding arrangements regulating their obligations regarding the protection of personal data are concluded with such processor, when necessary.
5. TRANSFER OF PERSONAL DATA TO OTHER COUNTRIES
Depending on the information systems, software solutions, hosting or other service providers used, certain data may be processed or made available outside Montenegro.
SOLVIT will carry out such transfer or enable such access only when there is an appropriate legal basis for this and with the application of appropriate safeguards provided by applicable regulations.
Where GDPR applies to particular processing, the transfer of personal data to a third country or international organization shall be carried out in accordance with the conditions prescribed by the GDPR, including, where applicable, an adequacy decision or other appropriate safeguards.
6. RETENTION PERIOD OF PERSONAL DATA
SOLVIT retains personal data only for as long as necessary to achieve the purpose for which they were collected, that is, as long as necessary to fulfil legal obligations, protect legitimate interests or exercise and protect legal claims.
The retention period is determined according to the purpose of processing and applicable legal obligations.
Specifically:
data related to orders, invoices and business documentation are retained for the periods prescribed by tax, accounting and other relevant regulations;
data related to complaints, objections and service requests are retained for as long as necessary for their processing and resolution, as well as for the period necessary for protection against or exercise of possible legal claims;
data necessary for exercising warranty rights are retained during the period necessary for exercising warranty rights and, when necessary, thereafter for the protection of legal interests;
data processed on the basis of consent, including newsletter data, are retained until consent is withdrawn or until the need for such processing ceases;
technical and security data are retained for the period necessary for the security, maintenance and proper functioning of information systems, in accordance with applicable rules and internal procedures.
After the expiry of the relevant period, data are deleted, destroyed or anonymized, unless there is another legal basis or justified need for their further retention.
7. SECURITY OF PERSONAL DATA
SOLVIT applies appropriate technical, organizational and personnel protection measures in order to protect personal data from unauthorized access, unauthorized disclosure, loss, destruction, alteration or other unlawful processing.
Protection measures may include, depending on the type of data and information system:
access control to data;
limiting access only to persons who need access to perform their tasks;
protection of user accounts and access data;
technical protection measures for information systems;
backups and data recovery measures;
use of SSL/TLS encryption for data transmission when applicable;
other technical and organizational measures appropriate to the risk of processing.
Despite the application of appropriate measures, no method of transferring or storing data via the internet can guarantee absolute security.
8. YOUR RIGHTS REGARDING PERSONAL DATA
In accordance with applicable regulations, you have the right to request information and action from SOLVIT regarding your personal data, including, depending on the applicable legal basis and circumstances of processing:
Right of access
You have the right to request confirmation as to whether SOLVIT processes your personal data and, where provided by law, access to such data and information about their processing.
Right to rectification and completion
You have the right to request correction of inaccurate or completion of incomplete personal data.
Right to erasure
You may request erasure of personal data when there is no appropriate legal basis for their further processing or when other conditions prescribed by law are met.
A request for erasure need not be accepted in cases where SOLVIT has a legal obligation to retain the data or there is another legal basis for their further processing.
Right to restriction of processing
In cases provided by applicable regulations, you may request restriction of processing of your personal data.
Right to object
When processing is based on legitimate interest, you have the right to object to such processing, in accordance with the conditions prescribed by applicable law.
Right to withdraw consent
When processing is based on your consent, you have the right to withdraw it at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
Right to data portability
When this right is applicable in accordance with applicable regulations, you may request that the personal data you have provided to us be received in a structured, commonly used and machine-readable format, or that we transmit them to another controller when the legal conditions are met.
To exercise the above rights, you may contact SOLVIT via:
E-mail: citrusa.itshop@gmail.com
For the protection of privacy, SOLVIT may take appropriate measures to verify the identity of the applicant before acting on the request.
9. COOKIES
The online store may use cookies and similar technologies. Processing of personal data collected through the online store is carried out in accordance with applicable regulations on the protection of personal data and our Privacy Policy.
Cookies may be necessary for:
proper functioning of the online store;
maintaining the user session;
functioning of the shopping cart;
site security;
remembering certain user settings;
analytics and improvement of the operation of the online store;
other purposes, when appropriate consent for such processing has been obtained.
Cookies that are necessary for the functioning of the online store may be used without special consent when their use is permitted by applicable regulations.
For non-essential cookies, including analytical or marketing cookies, SOLVIT will, when necessary, request the user’s prior consent through the cookie banner during the first visit to the online store.
More information about the types of cookies, their purposes, retention period and consent management options will be available in the Cookie Policy of the online store.
10. DIRECT MARKETING AND NEWSLETTER
SOLVIT may use the e-mail address and other contact details to send notifications directly related to a completed order, contract, service or other user request.
We send promotional and marketing communications only when there is an appropriate legal basis for such processing.
When processing is based on consent, consent may be withdrawn at any time. Every promotional e-mail notification, where applicable, will contain an option for easy unsubscribing from the mailing list.
11. DATA OF MINORS
The SOLVIT online store is not intended for the independent collection of data from minors.
If consent of a parent or legal representative is required for concluding a contract, purchasing products or other processing, SOLVIT will act in accordance with applicable regulations.
If we become aware that we have collected personal data of a minor without an appropriate legal basis, we will take reasonable measures to delete them or take other lawful action.
12. AUTOMATED DECISION-MAKING AND PROFILING
SOLVIT does not make decisions that produce legal or other similarly significant effects on the user solely on the basis of automated processing of personal data, except where such processing is permitted by applicable regulations and all legal conditions are met.
If such type of processing is introduced in the future, users will be informed about it in accordance with applicable regulations.
13. CHANGES TO THE PRIVACY POLICY
SOLVIT may occasionally amend or supplement this Privacy Policy, especially when there is a change in our services, methods of data processing, technologies used or relevant legal regulations.
The current version of the Privacy Policy will be published on the online store.
The date of the last update is stated at the beginning of this document.
In the event of significant changes affecting the rights or manner of processing personal data, SOLVIT will, when necessary, take appropriate measures to inform users.
14. QUESTIONS, REQUESTS AND COMPLAINTS
For all questions, requests or concerns regarding the processing of personal data, you may first contact SOLVIT:
SOLVIT DOO BAR
E-mail: citrusa.itshop@gmail.com
If you believe that the processing of your personal data has violated a right guaranteed by applicable regulations, you have the right to contact the competent supervisory authority:
Agency for Personal Data Protection and Free Access to Information (AZLP)
Bulevar Revolucije 11
81000 Podgorica, Montenegro
E-mail: azlp@azlp.me
The right to contact the supervisory authority does not affect other rights available to you in accordance with applicable regulations.
SOLVIT DOO BAR